FAQ

FREQUENTLY ASKED QUESTIONS

Supported Documents

  • A copy of a valid passport or other official identification document (i.e. copy of a valid unexpired International passport, copy of a valid unexpired National Identity Card (front and back), copy of a valid unexpired Driving License (front and back), permanent resident or alien registration card (front and back)).
  • A recent utility bill not older than 6 months (i.e. electricity, water, gas, internet bill etc.), bank statement , local authority tax bill, domestic Passport (for Russian residents), bank reference letter (situated in the Client’s country), any other official document.

Yes, you do. In order to start trading and to be able to make withdrawals from your account, your account has to be validated, therefore you must confirm your registered address.

As a regulated company, we operate in accordance with a number of compliance-related issues and procedures imposed by our main regulatory authority, CySEC. These procedures involves the collection of adequate documentation from our clients with regards to KYC (Know Your Client), including the collection of a valid ID card and a recent statement that confirms the address the client has registered with.

No, your new account will be validated automatically, as long as you will use the same personal /contact details as for your previous account.

If you wish to update your email address you can do so in your profile in the protected Members Area. If you wish to update your residential address, please send an email to [email protected] from your registered email address, along with a new proof of residence.

Trading Accounts

If you are not already a customer: Click Open a Live Account, fill in the form and upon completion you will receive an email with further instructions. If you are already a Hanseatic Brokerhouse Global Markets Real Account holder you can open an additional account in the Members Area.

If you

  • have already opened a trading account,
  • received your login details by email,
  • submitted your account validation documents and
  • made a deposit

you can start trading by download a trading platform of your choice.

Margin is the required amount needed to open or maintain a position (measured in the base currency of the trading account). Free margin is your equity minus the required margin. You can use it to open new positions or to maintain existing ones. Margin level is calculated with the formula Equity/Margin * 100%.

Open positions and pending orders stay in the system even if you log off from your trading platform. The same applies to all order types except trailing stops.

Hanseatic Brokerhouse Global Markets does not only provide full technical support via live chat, email or by phone, but you can also schedule one-to-one training sessions to learn the basics of your trading platform. Feel free to inquire about further details at [email protected]

According to the recent Dodd-Frank Act passed by the US Congress, the CFTC (Commodity Futures Trading Commission) no longer allows us to let US residents open trading accounts with us. We apologize for the inconvenience.

No, you can’t. Please register for an additional account in the Secure Members Area.

Trading Platforms

A so called “demo” account is funded with virtual money while a “real” account is funded with real money. Please keep in mind that there is a substantial psychological difference between a “demo” and a “real” account: Even if you are able to be profitable with virtual money (on a “demo” account) you may not be able to be profitable with real money (“real” account) due to significantly higher psychological involvement.

In MetaTrader: Open the terminal window by pressing Ctrl+T on your keyboard, and select the Account History tab. Right click to enable the context menu, which will allow you to save your trading history as an .html file so that you can later view it when you log out of the trading platform.

In cTrader: Access the “History” tab below your price chart. Right click the table area to create a statement.

Yes, you can use expert advisors with our MetaTrader 4 platform.

Save your expert advisor in the MetaTrader4 folder on your computer. Go to File -> Open Data Folder. Navigate to MQL4 -> Experts and save your expert advisor. Then restart MetaTrader4. The expert advisor file should appear in the navigator window of MetaTrader4. Left click on it and drag and drop it onto the chart of the currency that you would like the expert advisor to trade on.

Feel free to contact us via live chat, email or by phone to schedule a trading platform presentation. We are ready to help you with one-to-one detailed explanation at any time convenient for you.

Every buy order is open at ASK price and closed at BID price, and every sell order is open on BID price and closed at ASK price. By default, MetaTrader 4 shows only the BID line on your chart. In order to see the ASK line, right click the particular chart -> Properties -> Common-> and tick the Show ASK line.

About Hanseatic Brokerhouse Global Markets

You are more than welcome to visit our office at any time. We kindly ask you to inform us in advance with a date and time of your visit. Our company HQ is in Limassol, Cyprus. The full address and contact details can be found below in the web page footer.

Our company HQ is in Limassol, Cyprus. The full address and contact details can be found below in the web page footer.